Privacy policy

Last updated: 08.06.2026

1. Introduction

At Melange Manifests ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, subscribe to our newsletter, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Data Controller

Melange Manifests

Kalchgruben 23
8350 Fehring
Austria

Email: info@melangemanifests.com

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Melange Manifests is the controller responsible for your personal information.

3. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Account information (if applicable)

  • Customer support communications

  • Newsletter subscription details

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Language settings

  • Time zone

  • Website usage information

  • Referral source

  • Pages visited

  • Date and time of access

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and ensure proper website functionality.

Cookies may be used to:

  • Maintain website functionality

  • Remember customer preferences

  • Keep items in your shopping cart

  • Improve website performance

  • Detect fraud and security risks

  • Analyze website usage

Where required by law, non-essential cookies will only be used after obtaining your consent.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide products and services

  • Process payments

  • Arrange shipping and delivery

  • Communicate regarding orders

  • Respond to customer inquiries

  • Provide customer support

  • Detect and prevent fraud

  • Maintain website security

  • Improve our products and services

  • Comply with legal obligations

  • Send newsletters and marketing communications where consent has been provided

6. Legal Basis for Processing

Where required under GDPR, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent

7. Payment Processing

Payments on our website may be processed through:

  • Shopify Payments

  • PayPal

  • Klarna

When you choose one of these payment methods, relevant payment information may be transmitted directly to the selected payment provider.

Each provider processes personal information according to its own privacy practices and legal obligations.

8. Shipping and Order Fulfillment

To fulfill and deliver orders, we may share necessary information with logistics and shipping partners.

This may include:

  • Name

  • Shipping address

  • Email address

  • Phone number

  • Order details

We currently use DPD and shipping management tools such as EasyDPD to facilitate order fulfillment and delivery.

9. Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to offer products and services to customers worldwide.

As part of operating the store, Shopify may process personal information including order information, payment information, technical data, and website usage information.

For more information, please review Shopify's Privacy Policy.

10. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may use your email address to send:

  • Product updates

  • Company news

  • Special offers

  • Marketing communications

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We will only send marketing communications where permitted by law or where you have provided consent.

11. Third-Party Applications and Integrations

Our store may use third-party Shopify applications and integrations that support:

  • Customer communication

  • Shipping management

  • Store functionality

  • Customer support

  • Operational efficiency

These service providers may process personal information only to the extent necessary to provide their services and are required to comply with applicable data protection laws.

12. Fraud Prevention and Security

We may use personal information to:

  • Verify transactions

  • Prevent fraudulent activity

  • Detect unauthorized access

  • Protect our customers

  • Protect our business operations

This may include reviewing technical information such as IP addresses, order history, payment information, and device information.

13. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal obligations

  • Meet tax and accounting requirements

  • Resolve disputes

  • Enforce agreements

Certain records may be retained for longer periods where required by applicable law.

14. International Data Transfers

Some service providers used by our business may process personal information outside your country of residence.

Where personal information is transferred outside the European Economic Area (EEA), we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

15. Your Rights

If you are located within the European Economic Area, United Kingdom, or another jurisdiction providing similar rights, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at:

info@melangemanifests.com

16. Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

17. Children's Privacy

Our website and services are not directed toward children.

We do not knowingly collect personal information from children under the age required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will always be published on this page with a revised "Last updated" date.

19. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Melange Manifests
Kalchgruben 23
8350 Fehring
Austria

Email: info@melangemanifests.com